Pamper Parties, Group Bookings & Events – Payment Terms
Dear Clients,
please read the information below before booking.
For pamper parties, group bookings and private events, a booking deposit is required to reserve the date and therapist availability.
Unless a different arrangement is stated in your quotation, the standard booking deposit is 25% of the total quoted price.
Your booking is confirmed only once the required deposit has been received.
The remaining balance must be paid no later than 7 days before the event date. This means that, unless otherwise agreed in writing, there will be no outstanding treatment balance to pay on the day of the event.
For bookings made within 7 days of the event date, full payment is required at the time of booking.
Where several therapists are required, therapist availability will only be secured once the required booking payment has been received.
Changes to Your Booking
Your quotation is prepared using the information supplied at the time of booking, including:
event location
number of guests
treatment hours
treatment choices
number of therapists required
parking or access costs
and any other relevant arrangements.
If the size, location, duration or requirements of the booking change, the quotation may also need to be adjusted.
Any additional cost will be discussed and agreed before the additional service is provided wherever reasonably possible.
Pamper Party & Event Cancellations
Group and event bookings require considerably more advance planning than individual appointments and may involve reserving several therapists, declining other work and arranging travel specifically for your event.
If you need to cancel, please contact us as soon as possible.
Any cancellation charge or amount retained from payments already made will be applied fairly and will reflect the reasonable losses and costs resulting from the cancellation, including therapist commitments, travel arrangements and booking time that cannot reasonably be resold.
More than 48 Hours Before the Event
Where more than 48 hours' notice is provided, any refund due will be calculated after taking into account reasonable costs and losses already incurred in relation to the booking.
Where possible, we will also consider transferring the booking to another suitable date.
Less than 48 Hours Before the Event
Where an event is cancelled or substantially reduced with less than 48 hours' notice, we may retain an appropriate amount of the payment already made to cover reasonable losses directly resulting from the late cancellation.
For larger events where therapists have already been committed and the reserved time cannot reasonably be resold, this may represent a substantial proportion of the booking value.
Where a cancellation charge applies, a minimum fee of £20 will be retained to cover reasonable administration, reserved appointment time and costs already incurred, with any higher amount reflecting the actual loss resulting from the cancellation.
Short-Notice Bookings
For pamper parties or events booked within 7 days of the event date, full payment is required at the time of booking.
The booking is not confirmed until payment has been received.
Corporate Bookings
Corporate events and workplace wellbeing bookings are invoiced separately.
Payment terms will be stated clearly on the quotation and invoice.
Unless alternative business credit terms have been agreed in writing, payment must be received before the corporate event takes place.
For larger or multi-therapist corporate events, a booking deposit may be required to reserve therapist availability, with the remaining balance payable by the date stated on the invoice.
Your quotation is valid for 7 days. Your requested date is not secured until the booking deposit has been received.
Your provisional date will be held for 24 hours after the payment request is sent. If payment is not received within this time, the date may be released to other clients.
Thank you for booking with us.
We hope you enjoy your treatments and have a relaxing, positive experience,
